Augur Intelligence
Augur Intelligence connects Prophet 21 to AI assistants like Claude and ChatGPT. A question asked in plain language, the way it would be put to a coworker, comes back answered from the data in P21.
There is no SQL to write and no report to wait on. Work that would take a day or two of pulling and cross-referencing is done in minutes, read from P21 itself.
What it does today
Plain-language queries
A question in plain English, answered from hundreds of Prophet 21 tables. It finds the right fields and joins on its own.
Inventory and run rate
On-hand, allocated, and available by location, with run rate over any window. It can flag one branch running short while another sits on months of stock, and suggest a transfer.
Suggested buy
Recent demand against what is on hand and on order, sorted by priority, so the next purchase order starts with what matters most.
Orders and quotes
History by customer, item, and date. Which quotes never became orders, which accounts have slowed down, how one quarter compares to the last.
Reports and dashboards
Any answer becomes a chart, an Excel export, or a dashboard the assistant builds from the conversation and refreshes on demand.
Service history from a photo
A photo of a service tag, read on the spot. It pulls the serial number and returns the full service history from Prophet 21.
On the desk or the floor
The connector is hosted, so the same questions work from a laptop at a desk or a phone in the warehouse.
Read-only by design
It reads Prophet 21 and never changes it. A suggested buy or transfer is a recommendation for a person to act on, not something it places. Costs and pricing can be held back where they should not be seen.
What people ask it
Real questions, asked in plain language:
- What should I be ordering today for location 100?
- Give me the run rate for this item at each location over the past 90 days.
- Which customers were quoted this item but never ordered it?
- Which accounts haven't purchased in the past six months?
- List the customers on credit hold with their year-to-date sales.
- How many orders have been completed each week since the first of the year?
- Which items should I be cycle counting more often?
- Give me the service history of this item. (with a photo of the tag)
How it works
Augur Intelligence is a connector between an AI assistant and P21. The assistant works out what to ask, a dedicated query server pulls the matching data, and the answer comes back in plain language. That query server reads the live production Prophet 21 database directly, over the same connection into Prophet 21 that Augur Microservices uses for our websites and apps. Each query is kept small and targeted, pulling only the data a question needs, so it stays light on the database.
Querying a production system is where care matters most, so the first version is built to read and only read. Because the read side never touches the Prophet 21 APIs, those APIs are not required to ask questions, and it works the same whether Prophet 21 runs on-prem or in the Epicor Cloud.
Because it writes its own queries, it is not limited to a fixed set of screens or reports.
Bring your own intelligence
The AI is the distributor's own. Augur Intelligence works with an existing Claude or ChatGPT subscription, or with a model that runs on a server in the building. That local option keeps the data in-house: nothing is sent out, and nothing is used to train anyone's model. It is the connection to P21, and the assistant does the work. And because the assistant is the intelligence, it gets better as the models do, with nothing to change on the distributor's side.
Where it's headed
Augur Intelligence is live today and in active development. Right now it answers freely across the business, so it goes to the owners and C-suite who are already trusted with the whole picture. The access controls that open it up to more of the team are built, and are expected to be fully in place and tested in the second half of 2026. The limits live in the query server, not the AI, so a person only gets back what their role allows, however the question is asked. Once they land, any user a distributor approves can have it, scoped to what their role should see.
After that comes the agentic side: careful write-back into P21, one step at a time and always with a person approving the change. The first of these are targeted for late 2026. Those changes go through the Prophet 21 Entity APIs and follow Epicor's standards for updating the ERP, so they will need those APIs in place. Reading never will.
See it in action
Some of this sounds too good to be true. That is fair, so the honest answer is to see it rather than take our word for it. A short demo runs Augur Intelligence against test data on a live Prophet 21 system, working through real questions, so the answers are real, not staged.
Request a demo